Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept PayPal payments, including credit and debit cards processed through PayPal's secure checkout.
Is it safe to shop on your website?
Yes. All payments are processed through PayPal's secure payment system. We never store your card details on our servers.
Can I pay in South African Rand (ZAR)?
Yes! All prices are displayed in South African Rand (ZAR).
Shipping
Do you ship to South Africa?
Yes, we ship to all major cities and towns in South Africa. Delivery typically takes 7-15 business days depending on your location and the supplier.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and delivery times vary by location. Please check at checkout for availability to your address.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the items in your order. Free shipping may be available on qualifying orders.
How long does delivery take?
Delivery times vary by product and location:
- South Africa: 7-15 business days
- International: 14-30 business days
Please note that these are estimates and may vary during peak periods.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and in the same condition you received them.
How do I request a return?
Contact our support team at vilanesphenathan@gmail.com with your order number and reason for return. We'll provide instructions for the return process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
What if I receive a damaged or wrong item?
Contact us immediately at vilanesphenathan@gmail.com with photos of the issue. We'll arrange a replacement or full refund.
Products
Are all products authentic?
We source products from verified suppliers and carefully review product information before listing. If you have concerns about authenticity, please contact us.
What if a product I want is out of stock?
Some products may be temporarily out of stock due to high demand or supplier availability. Contact us if you'd like to be notified when a product is back in stock.
Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily and save your details for faster checkout next time.
How do I contact customer support?
You can reach us through:
- Email: vilanesphenathan@gmail.com
- Contact form: Contact Us page
We aim to respond within 24-48 hours during business days.
What are your business hours?
Our support team operates Monday to Friday, 9:00 AM to 5:00 PM (SAST). We aim to respond to all inquiries within 24-48 hours.