Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return for most items.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging
• Accompanied by the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Personal care or hygiene products that have been opened
• Items marked as "Final Sale"
• Gift cards
• Downloadable software or digital products
• Items damaged by misuse or unauthorized modifications

How to Request a Return

1. Email us at vilanesphenathan@gmail.com with your order number
2. Describe the reason for your return
3. Wait for our response with return instructions
4. Ship the item back to us using the provided instructions

Refund Process

Once we receive and inspect your return:

• We'll notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 5-7 business days
• The refund will be credited to your original payment method

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at vilanesphenathan@gmail.com.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately within 48 hours of delivery
2. Provide photos of the damage
3. Keep the original packaging if possible
4. We'll arrange a replacement or full refund

Return Shipping Costs

• Defective/Wrong Items: We cover return shipping costs
• Change of Mind: Customer is responsible for return shipping costs

Questions?

If you have any questions about returns, please contact us or email vilanesphenathan@gmail.com.