Shipping Policy
At Electrosphere, we work to get your orders to you as quickly and efficiently as possible. Please review our shipping policy below.
Processing Times
Orders are typically processed within 1-3 business days after payment confirmation. During peak periods (holidays, sales), processing may take slightly longer.
South Africa Delivery
| Region | Estimated Delivery |
|---|---|
| Major Cities (Johannesburg, Cape Town, Durban, Pretoria) | 7-12 business days |
| Other Urban Areas | 10-15 business days |
| Rural Areas | 12-20 business days |
International Shipping
We ship to select international destinations. Delivery times vary by location:
- Africa: 10-20 business days
- Europe: 14-25 business days
- North America: 14-25 business days
- Asia Pacific: 14-30 business days
Shipping Costs
Shipping costs are calculated at checkout based on:
- Your delivery address
- Package weight and dimensions
- Selected shipping method
Free shipping may be available on qualifying orders. The minimum order value for free shipping will be displayed at checkout if applicable.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also track your order on our Order Tracking page.
Customs & Import Duties
For international orders, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the shipping cost.
Important Notes
- Delivery times are estimates and not guaranteed
- We are not responsible for delays caused by customs, weather, or carrier issues
- Please ensure your shipping address is correct at checkout
- We cannot redirect packages once they have been shipped
Questions?
If you have any shipping questions, please contact us or email vilanesphenathan@gmail.com.