Warranty & Product Support

We want you to shop with confidence. If your product arrives damaged, defective, or stops working within the applicable warranty period, contact our support team with your order number and clear photos or video of the issue.

Before contacting us

• Have your order number ready.
• Describe the issue clearly.
• Include photos or a short video when helpful.
• Do not discard the product or packaging until we advise you.

What happens next?

Our support team will review the request and explain the available resolution, which may include troubleshooting, replacement, or another remedy in line with the applicable product and return terms.

For general returns, please see our Return & Refund Policy. For delivery questions, see our Shipping Policy.